Why Choose Airquee’s Outstanding Customer Support?

At Airquee, we’re more than just a leading inflatable manufacturer — we’re your trusted partner in business growth. Whether you’re a new rental operator, an established hire company, or a major leisure brand, our team is here to support you at every step of your journey — from first enquiry to long after your order is delivered.

With over 30 years of manufacturing experience and Europe’s largest dedicated inflatable production facility, we combine world-class products with industry-leading customer service. Your success is our priority.

What Makes Airquee’s Support Different?

  • Experience and Expertise: Benefit from our decades of experience, unique manufacturing techniques, and consistently high-quality production — unmatched by many far-eastern suppliers.
  • Multilingual, Personalised Service: Our sales and support teams speak your language and understand your business needs, offering tailored advice for operators of all sizes.
  • Comprehensive Help: From first-time buyers to large event operators, we offer starter packages, operational guidance, maintenance support, finance advice, and custom design options.
  • End-to-End Partnership: We’re here for you from product selection to aftercare, repairs, upgrades, and ongoing support for the life of your inflatables.

Your Order Journey with Airquee

Here’s what you can expect when you place an order with us:

Step 1: Order Confirmation

Once your order is placed, you’ll receive a full confirmation outlining:

  • Product details and costs
  • Invoice and payment information
  • Delivery address and estimated delivery date
  • Our Terms and Conditions

👉 Please check all details carefully. If anything needs correcting, let us know straight away.

To start production, we require a deposit payment. You can pay securely by bank transfer or debit card link.

Step 2: Production Queue

Your order is secured in our production schedule. Please note that during this time, you may not hear from us immediately — but rest assured, your inflatable is moving through our process and your production slot is protected.

Step 3: CAD and Colour Visual Approval (If Required)

If your order includes customisations or bespoke elements, we’ll send you:

  • A CAD design visual
  • A colour visual

👉 Please review these visuals carefully. If you have changes or questions, reply to the email. Your approval is required before production can continue.

If your order is a standard stock design, this step is usually skipped.

Step 4: Production and Quality Assurance

Our expert teams will carefully build your inflatable, following strict quality control at every stage. Once completed, your product will be professionally photographed — and you’ll receive preview images showing your finished unit.

Step 5: Final Invoice and Dispatch

As your order nears completion, we’ll email you:

  • Your final invoice and remaining payment instructionsCollection or dispatch detailsPhotos of your finished productLinks to digital manuals for setup, operation, and care

👉 Your inflatable is almost ready to start creating smiles!

Step 6: Certification and Final Documentation

Before you receive your order, we’ll send you essential compliance documents, including:

  • An Initial Safety Test Certificate (valid for one year)
  • PIPA Certificates (for PIPA-registered inflatables)
  • Any TUV or regional certifications as required

Need Help Along the Way?

Our team is always ready to assist. If you have any questions about your order, please call us on +44 (0)1179 414918 and quote your ‘A’ order number. For product-specific questions, use your inflatable’s serial number for faster assistance.

You can also explore setup, operation, and care guides any time at airquee.com/manuals.

Join the Airquee Community

Thousands of businesses across the UK, Europe, and beyond trust Airquee to deliver world-class products and support. We look forward to helping you build your success story with our inflatables and soft play solutions.

Your inflatable journey starts here — and we’re excited to be part of it.