Frequently asked questions

Frequently Asked Questions

Welcome to our FAQ page, where we address your queries and provide insightful answers about Airquee inflatables. From product details to maintenance tips, warranty information to customisation options, we’ve compiled the most common questions to help you navigate through your inflatable experience with ease. If you can’t find the answer you’re looking for, feel free to contact us for personalised assistance. Your inflatable adventure starts here!

  1. What’s Included in the Price? Our standard price includes the product, PIPA certificate (where applicable), ground pegs, storage bag, instructions, and initial safety test. Additional accessories can be supplied.
  2. How Long Should my Inflatable Last? Lifespan depends on maintenance and use. Units can last over 10 years with proper care; rotation after 3-5 years is common.
  3. What Warranty is Included? A 12-month return to base warranty is offered on all products.
  4. How to Place an Order? Order online, phone, email, or through social media with our sales team.
  5. How to Clean my Inflatable? Wipe clean with warm soapy water. Avoid packing wet to prevent mold or staining.
  6. How to Pack Inflatable Away? Watch YouTube videos or fold smaller units along the length, rolling for best results.
  7. Packed Inflatable Size? Dimensions vary; find them in product specifications.
  8. Users per Product? Each product’s capacity is calculated based on design, intended use, and industry standards.
  9. Do You Provide a Manual? All products come with an operation manual, often accessible via a QR code on the filler tube.
  10. How to Set Up Inflatable? Follow user manual instructions for site clearance, inflation, securing, and operation.
  11. Do You Offer Repairs? Our main warehouse in Cwmbran, South Wales, and mobile repairs network can assist.
  12. Can Products be Customized? Most products are standard, but customization is available at an additional cost.
  13. Do You Offer Branding? Yes, we offer branding options through advanced design and manufacturing capabilities.
  14. Do You Offer Finance? While we don’t offer direct finance, we work with finance companies and have options for leisure centers.
  15. What Quality are Your Products? Airquee products are high-quality, using premium materials and components.
  16. Can Inflatables be Used in Rain? Technically yes, but caution advised; inflatables should not pose a risk to users.
  17. Can Inflatables be Used in Bad Weather? Different guidance based on inflatable type; check user guide for specifics.
  18. Where are Inflatables Made? In our own factories in Romania (since 2007) and previously in the UK (since the mid-1990s).
  19. Do You Make Your Own Products? We manufacture all inflatables in-house to ensure quality control.
  20. What Safety Certificates? In the UK, we support the PIPA testing scheme; units come with PIPA tag and 12-month test.
  21. Do Inflatables Need Testing? Yes, regular testing (usually annually) is required by PUWER regulations.
  22. What is BSEN 14960? Standard covering design, manufacture, testing, and operation of inflatables.
  23. What is PIPA? UK inspection scheme supported by HSE, units have a PIPA tag and QR code for test status.