Questions fréquemment posées

Vous pouvez commander directement via notre site web, en contactant notre équipe commerciale, ou en visitant nos salles d'exposition. Notre équipe peut également vous aider avec des commandes personnalisées et des options de financement.

Nous acceptons les virements bancaires, les paiements par carte de débit et les contrats de location-vente (via Johnson Reed pour les clients au Royaume-Uni). Les détails complets de paiement sont fournis avec la confirmation de votre commande.

The price of a commercial inflatable depends on the size, design, and level of customisation. Airquee offers everything from bouncy castles and inflatable slides to obstacle courses and bespoke inflatables, with options available to suit all budgets.

Oui. Nous demandons un acompte pour confirmer toutes les commandes, sauf si vous êtes un client gouvernemental approuvé ou un grand compte d'entreprise. Les détails seront précisés dans votre confirmation de commande.

Yes. Airquee offers a range of flexible finance options such as Klarna, Shop Pay and others to help customers spread the cost of investing in commercial inflatables.

Manufacturing times vary depending on the type of inflatable as well as the level of customisation.

Standard in-stock products are generally available for immediate dispatch, while bespoke commercial inflatables typically require additional design and manufacturing time and can take longer.

Once your order is confirmed, the Airquee team will provide an estimated production lead time and keep you updated throughout the whole process.

Delivery times for Airquee inflatables depend on the product, availability, level of customisation and your location. Many in-stock products can be dispatched quickly, while bespoke inflatables may require additional design and manufacturing time. Our team will always provide an estimated lead time when you place your order and keep you updated throughout the process, ensuring your inflatable arrives when you need it.

Yes! Once your order has been confirmed, the Airquee team will keep you updated throughout the whole order process. If your order has been dispatched, we'll provide the relevant delivery information so you can track its progress. Plus, if you have any questions, our dedicated customer support team is always on hand to help.

Absolutely. Airquee delivers commercial inflatables worldwide. Our team of experts can help with product selection, shipping arrangements, and delivery requirements to ensure your inflatable arrives safely wherever you may happen to be in the world.

If you are planning to operate a commercial inflatable in the UK, it should be tested to confirm it meets the relevant safety standard before being used. In addition, commercial inflatables should undergo an annual safety inspection and be maintained in accordance with the manufacturer's guidance.

If you're unsure whether your inflatable requires PIPA testing, we will be happy to advise.

Les délais de livraison dépendent de la disponibilité des stocks et des plannings de production. Les articles en stock standard peuvent souvent être expédiés rapidement, tandis que les structures gonflables personnalisées peuvent nécessiter plusieurs semaines. Les dates de livraison estimées sont fournies avec la confirmation de votre commande.

Oui ! Notre équipe vous tiendra informé tout au long du processus de production et d'expédition. Vous recevrez des mises à jour par e-mail lorsque votre commande sera prête ainsi que les détails d'expédition une fois expédiée.

Absolument. Airquee fournit des structures gonflables et des produits de jeux doux à travers le Royaume-Uni, l'Europe et dans le monde entier. Nous collaborons avec des partenaires logistiques de confiance pour garantir une livraison internationale fluide.

Yes, but only if the inflatable is specifically designed and rated for adult use. Commercial inflatables are manufactured with different size, weight, and user capacity limits, so it's important to follow the manufacturer's guidance at all times. Airquee offers a wide range of commercial inflatables suitable for children, adults, or mixed-age use.

The minimum age for using an inflatable depends on the type of inflatable, its design, and the manufacturer's guidance. Some inflatables are specifically designed for toddlers and younger children, while others are suitable for older children, teenagers or adults. Operators should always follow the recommended age, height, and weight limits provided with the inflatable to ensure safe use at all times.

The number of children an inflatable can accommodate depends on the size, design, and user capacity of the product as set out in BSEN14960. Smaller toddler inflatables may suit fewer children, while larger commercial inflatables such as obstacle courses, slides, and multiplay units can accommodate more users at any one time. Every Airquee inflatable is supplied with recommended user limits to help operators manage capacity safely.

Yes. Airquee commercial inflatables are manufactured to meet all relevant UK and European safety requirements. Our inflatables are built with safety, durability, and reliability in mind. We also provide all the documentation and guidance needed to ensure customers are compliant at all times.

High-quality commercial inflatables last on average between 5-10 years or more with proper maintenance, regular inspections and correct storage.

Yes. We offer a range of professional repair services, from minor PVC repairs to major refurbishments. These help to help to extend the life of your commercial inflatable. These repairs can be carried out onsite or at one of our repair centres.

Tous les gonflables Airquee bénéficient d'une garantie complète de 12 mois contre les défauts de fabrication. Une couverture supplémentaire ou des garanties spécifiques au produit peuvent s'appliquer à certains articles — tous les détails sont fournis au moment de la vente.

Si vous rencontrez un problème couvert par la garantie, veuillez contacter notre service client. Nous vous guiderons tout au long du processus de réclamation et organiserons les réparations ou les remplacements si nécessaire.

Annual inspections are required by law under PUWER Regulations to ensure your inflatable remains safe, compliant, and suitable for on-going use.

Airquee specialises in bespoke commercial inflatables. You can customise colours, themes, artwork, branding, and features, or work with our design team to create a completely unique inflatable.

From branded bouncy castles and obstacle courses to promotional inflatables and inflatable parks, Airquee will help bring your vision to life. Speak to a member of our team.

Airquee offers a wide range of high-quality PVC colours, from bold primary shades and vibrant neons to softer pastel tones. Whether you're matching your company branding or creating a bespoke themed inflatable for an event, our design team will help you choose the perfect colour combination for your commercial inflatable.

100% Our design team will work with you at every stage to ensure your Airquee inflatable is on-brand. See our PVC Colour Chart page for more information.

Oui. Airquee propose une large gamme de couleurs PVC pour la personnalisation. Vous pouvez consulter les options disponibles sur notre Tableau des couleurs PVC.

Nous sommes spécialisés dans la conception d'inflables sur mesure ! Que vous ayez besoin de produits personnalisés avec votre marque, de formes uniques ou d'agencements d'obstacles personnalisés, notre équipe de design peut collaborer avec vous pour donner vie à votre vision.

Yes. Airquee can supply multiple commercial inflatables as part of a single order. Whether you need a selection of bouncy castles, slides, obstacle courses, soft play, or bespoke inflatables, our team can help you choose the right combination and manage your order from design through to delivery.

Yes. Airquee offers professional installation services for selected products like inflatable parks, soft play areas and other large-scale commercial attractions. Our experienced installation team ensures your equipment is installed safely, efficiently, and to the highest standards at all times.

Airquee provides operating instructions to help you use your commercial inflatables safely at all times. We can also offer advice on setup, operation, maintenance, and best practices to help you get the most from your inflatable.

Absolutely. Airquee supplies a wide range of spare parts to help keep your commercial inflatable operating safely at all times. Available items include replacement blowers, repair kits, anchor equipment and more. If you need help finding the correct spare part for your inflatable, our team will be more than happy to help via our Contact Us page.

Vous pouvez appeler notre service client au +44 (0)1179 414918 ou utiliser notre formulaire Contactez-nous.

Veuillez avoir votre numéro de commande ou le numéro de série du produit à portée de main si possible pour un support plus rapide.

Les manuels d'installation, de sécurité et d'entretien sont disponibles en ligne. Visitez notre page Manuels pour télécharger les ressources dont vous avez besoin.