Preguntas Frecuentes

Puede hacer su pedido directamente a través de nuestro sitio web, contactando a nuestro equipo de ventas o visitando nuestras salas de exposición. Nuestro equipo también puede ayudarle con pedidos personalizados y opciones de financiamiento.

Aceptamos transferencias bancarias, pagos con tarjeta de débito y acuerdos de compra a plazos (a través de Johnson Reed para clientes del Reino Unido). Los detalles completos de pago se proporcionan con la confirmación de su pedido.

The price of a commercial inflatable depends on the size, design, and level of customisation. Airquee offers everything from bouncy castles and inflatable slides to obstacle courses and bespoke inflatables, with options available to suit all budgets.

Sí. Requerimos un depósito para confirmar todos los pedidos, a menos que sea un cliente aprobado de cuenta gubernamental o corporativa grande. Los detalles se indicarán en la confirmación de su pedido.

Yes. Airquee offers a range of flexible finance options such as Klarna, Shop Pay and others to help customers spread the cost of investing in commercial inflatables.

Manufacturing times vary depending on the type of inflatable as well as the level of customisation.

Standard in-stock products are generally available for immediate dispatch, while bespoke commercial inflatables typically require additional design and manufacturing time and can take longer.

Once your order is confirmed, the Airquee team will provide an estimated production lead time and keep you updated throughout the whole process.

Delivery times for Airquee inflatables depend on the product, availability, level of customisation and your location. Many in-stock products can be dispatched quickly, while bespoke inflatables may require additional design and manufacturing time. Our team will always provide an estimated lead time when you place your order and keep you updated throughout the process, ensuring your inflatable arrives when you need it.

Yes! Once your order has been confirmed, the Airquee team will keep you updated throughout the whole order process. If your order has been dispatched, we'll provide the relevant delivery information so you can track its progress. Plus, if you have any questions, our dedicated customer support team is always on hand to help.

Absolutely. Airquee delivers commercial inflatables worldwide. Our team of experts can help with product selection, shipping arrangements, and delivery requirements to ensure your inflatable arrives safely wherever you may happen to be in the world.

If you are planning to operate a commercial inflatable in the UK, it should be tested to confirm it meets the relevant safety standard before being used. In addition, commercial inflatables should undergo an annual safety inspection and be maintained in accordance with the manufacturer's guidance.

If you're unsure whether your inflatable requires PIPA testing, we will be happy to advise.

Los tiempos de entrega dependen de la disponibilidad de stock y los horarios de producción. Los artículos de stock estándar a menudo pueden enviarse rápidamente, mientras que los inflables personalizados pueden tardar varias semanas. Las fechas estimadas de entrega se proporcionan con la confirmación de su pedido.

¡Sí! Nuestro equipo te mantendrá informado durante todo el proceso de producción y envío. Recibirás actualizaciones por correo electrónico cuando tu pedido esté listo y los detalles de envío una vez despachado.

Absolutamente. Airquee suministra inflables y productos de juego suave en todo el Reino Unido, Europa y a nivel mundial. Trabajamos con socios logísticos de confianza para garantizar una entrega internacional sin problemas.

Yes, but only if the inflatable is specifically designed and rated for adult use. Commercial inflatables are manufactured with different size, weight, and user capacity limits, so it's important to follow the manufacturer's guidance at all times. Airquee offers a wide range of commercial inflatables suitable for children, adults, or mixed-age use.

The minimum age for using an inflatable depends on the type of inflatable, its design, and the manufacturer's guidance. Some inflatables are specifically designed for toddlers and younger children, while others are suitable for older children, teenagers or adults. Operators should always follow the recommended age, height, and weight limits provided with the inflatable to ensure safe use at all times.

The number of children an inflatable can accommodate depends on the size, design, and user capacity of the product as set out in BSEN14960. Smaller toddler inflatables may suit fewer children, while larger commercial inflatables such as obstacle courses, slides, and multiplay units can accommodate more users at any one time. Every Airquee inflatable is supplied with recommended user limits to help operators manage capacity safely.

Yes. Airquee commercial inflatables are manufactured to meet all relevant UK and European safety requirements. Our inflatables are built with safety, durability, and reliability in mind. We also provide all the documentation and guidance needed to ensure customers are compliant at all times.

High-quality commercial inflatables last on average between 5-10 years or more with proper maintenance, regular inspections and correct storage.

Yes. We offer a range of professional repair services, from minor PVC repairs to major refurbishments. These help to help to extend the life of your commercial inflatable. These repairs can be carried out onsite or at one of our repair centres.

Todos los inflables Airquee cuentan con una garantía completa de 12 meses contra defectos de fabricación. Puede aplicarse una cobertura adicional o garantías específicas para ciertos productos; los detalles completos se proporcionan en el momento de la compra.

Si experimenta un problema cubierto por la garantía, por favor contacte a nuestro equipo de atención al cliente. Le guiaremos a través del proceso de reclamación y organizaremos reparaciones o reemplazos cuando sea necesario.

Annual inspections are required by law under PUWER Regulations to ensure your inflatable remains safe, compliant, and suitable for on-going use.

Airquee specialises in bespoke commercial inflatables. You can customise colours, themes, artwork, branding, and features, or work with our design team to create a completely unique inflatable.

From branded bouncy castles and obstacle courses to promotional inflatables and inflatable parks, Airquee will help bring your vision to life. Speak to a member of our team.

Airquee offers a wide range of high-quality PVC colours, from bold primary shades and vibrant neons to softer pastel tones. Whether you're matching your company branding or creating a bespoke themed inflatable for an event, our design team will help you choose the perfect colour combination for your commercial inflatable.

100% Our design team will work with you at every stage to ensure your Airquee inflatable is on-brand. See our PVC Colour Chart page for more information.

Sí. Airquee ofrece una amplia gama de colores de PVC para personalización. Puedes ver las opciones disponibles en nuestra Página de Carta de Colores de PVC.

¡Nos especializamos en diseño personalizado de inflables! Ya sea que necesites productos con marca, formas únicas o diseños personalizados de obstáculos, nuestro equipo de diseño puede trabajar contigo para hacer realidad tu visión.

Yes. Airquee can supply multiple commercial inflatables as part of a single order. Whether you need a selection of bouncy castles, slides, obstacle courses, soft play, or bespoke inflatables, our team can help you choose the right combination and manage your order from design through to delivery.

Yes. Airquee offers professional installation services for selected products like inflatable parks, soft play areas and other large-scale commercial attractions. Our experienced installation team ensures your equipment is installed safely, efficiently, and to the highest standards at all times.

Airquee provides operating instructions to help you use your commercial inflatables safely at all times. We can also offer advice on setup, operation, maintenance, and best practices to help you get the most from your inflatable.

Absolutely. Airquee supplies a wide range of spare parts to help keep your commercial inflatable operating safely at all times. Available items include replacement blowers, repair kits, anchor equipment and more. If you need help finding the correct spare part for your inflatable, our team will be more than happy to help via our Contact Us page.

Puede llamar a nuestro equipo de atención al cliente al +44 (0)1179 414918 o utilizar nuestro formulario de Contacto.

Por favor, tenga a mano su número de pedido o el número de serie del producto si es posible para un soporte más rápido.

Los manuales de instalación, seguridad y cuidado están disponibles en línea. Visite nuestra página de Manuales para descargar los recursos que necesita.