All information provided on this site is solely for information only. Nothing constitutes an offer of sale.

While every care is taken to provide accurate information it is important you check all measurement, weights etc., when placing your order as error can occur and product development may result in specifications changing without notice.

Airquee can take no responsibility for mistakes and errors contained within this site.

All product pictures are provide as a guide only and should not be taken as an accurate representation of a product. Details visuals and CADS are always provided before a unit goes into production.

It is understood that all images supplied by customers are free from copyright and the sender had permission to give these images to Airquee. Any persons in these photos should have also given permission to the sender before the images were sent to Airquee.

Product weights

Just a little note about the product weights that you will see on our website. All inflatables and bouncy castles for sale on the Airquee website will have information about their total weight next to their product image.

All our weights are given in kilograms and included the weight of the pegs that come with the inflatable.

For example you may see the weight of a bouncy castle stated as 129kg, this is made up of 20kg's of pegs and 109kg which is the inflatable.

Our pictures

We know how important it is for our customers to see as many pictures as possible. It's so much easier to make a decision when you can see the product. Our website contains over 5000 images of our products to help you chose exactly the right one for you.

At Airquee we are constantly listening to our customers feedback and improving our products. Due to this it is possible that you will see photos of the same product looking slightly different. As our artwork is also totally customised, you the customer can specify what you want and how much of it you want, so you will also see photos of the same product with different amount of artwork on it.

It is very important that when you have chosen your product that you check the visuals and cad designs that we send to you as this will be the exact product that you will receive. If anything is wrong, don't worry as changes can still be made to ensure you get exactly what you want.

Please note that all pictures shown on this site or for reference only.
They may not accurately represent the product that you will receive.

VAT

Airquee is a UK based company and will charge VAT to all UK companies at a current rate of 20%.

EU customers will also be charged at the current rate of 20% unless a valid VAT number can be provided at the time of placing the order. This VAT number must show on the international Vies System and must be registered in the customers name.

If your business/organisation/charity is VAT exempt it is your responsibility to provide written documentation to prove this.

Exports

All goods exported from Airquee are done in accordance with UK export laws. As many countries have their own specific requirements it is advised that the customer has their own import agent to arrange the smooth arrival of the goods.

Shipping quotes are given on a job by job basis and will be based on the information provided to us by the customer. Quotes will also specify any duty and taxes included. Please be aware that Airquee is not responsible for the customers local taxes and VAT.

14 Day 100% Money Back Guarantee

We are confident in our Airquee Online products. However if there is ever a reason that you are not completely satisfied with your purchase you can return the product to us for a full refund*.

Please note all returns are subject to the following conditions:

• The product must be returned in its original packaging.
• The product must be unused.
• The product must be in an as new condition.
• You are responsible for the cost of shipping back to Airquee.
• The refund will be for the value of the product only and does not include shipping costs.
• The product will be inspected and if in a as new condition a refund will be authorised.
• The refund payment method will be decided by Airquee at the point of authorisation.
• Once a refund is authorised the product becomes the property of Airquee Ltd.
• If a refund is not authorised the product remains the property of the customer, who is responsible for arranging collection at his own cost within 14 days.
• This guarantee it is at all times subject to the Conditions of Sale. In the event of any conflict or inconsistency, the Conditions of Sale will prevail.

*14 day money back guarantee does not apply to any products that have been created bespoke at the customers request.

Customer Warranty Process

All Airquee inflatables and products are backed by our 12 months return to base manufacturer’s warranty. If your inflatable/unit develops a fault within the warranty period, please call us as soon as possible. Warranty problems that are not reported within the warranty period may be charged as repairs.

Please be aware that as it is a back to base warranty charges may be applied for transport. This is reviewed on a case to case basis.

Step 1:

Report the problem to the Repair department. They can be contacted on 01179 414 918 Option 3 or email repairs@airquee.co.uk. To help us process your warranty as quickly as possible we need the following information:

• The details of the inflatable/unit, including serial number, AQ number and product name.
• Photos, including a close up of the problem and a wide shot to illustrate where on the inflatable/unit the problem is located.

The Repair team will look at the photos and advise the best course of action – either repair or replacement to the product.

Step 2:

If a UK replacement (from stock):

The Repair team will arrange the dispatch of the replacement. Once you have received this we will need to collect the faulty inflatable/unit.
Once the faulty inflatable/unit has been returned to Cwmbran, it will be inspected and the warranty problem confirmed.

If a factory replacement:

The Repair team will liaise with the factory to get a replacement shipped to you as soon as possible. Once you have received this we will need to collect the faulty inflatable/unit.
Once the faulty inflatable/unit has been returned to Cwmbran, it will be inspected and the warranty problem confirmed.

Step 3:

If a UK repair:

If the inflatable/unit needs a repair, the Repair team will arrange this. Using the photos to estimate the labour needed, we will agree on a date to carry out the work and how the unit will be returned to us.

The inflatable/unit will be inspected and we will confirm if the work comes under warranty or not. In the event that it is not covered by our warranty we will explain why. If it is covered we will immediately proceed with the inflatable/unit and return it to you as soon as possible.

If a factory repair:

In the event that the repair needs to be carried out at our factory there will unfortunately be a longer turnaround period. As with UK Repairs, the inflatable/unit will need to be returned to our warehouse. We will then arrange transport back to the factory.

Once there, they will confirm the warranty repair and complete the work needed. The inflatable/unit will then be dispatched back to you.

Fans/Blowers

If you have a warranty issue with a fan please establish the make of fan and follow the procedure below. To establish which type of fan you have please look at the information label attached to the fan. Here you will find its full specifications along with the manufacturers’ name.

• Inflatable/unit Fan Co. fans and Diamond Fans supplied by Airquee will be dealt with directly by Airquee. Should you have any warranty questions relating to these fans please call us directly.
  
• Gibbons Fans need to be returned to Gibbons Fans directly as they honour their own warranty which is not covered by Airquee. Please ensure that you complete and return the warranty card to Gibbons when you receive any one of their fans; it can be found in the box.