Frequently Asked Questions

Ordering from Airquee is simple. Browse our extensive range of commercial inflatables online, choose the products and accessories you want, and go to the checkout. We even have payment options available like Klarna and Shop Pay if you would like to spread the cost of your purchase.

If you require something bespoke, our teams of experts will guide you through the ordering process from initial ideas and artwork through to manufacture and delivery. Interested? Check our bespoke inflatables page.

We accept bank transfers, debit card payments, and hire purchase agreements (via Johnson Reed for UK customers).

We also offer a range of flexible finance options such as Klarna, Shop Pay and others to help customers spread the cost of investing in commercial inflatables. Visit our way to pay for your inflatable page to find out more.

The price of a commercial inflatable depends on the size, design, and level of customisation. Airquee offers everything from bouncy castles and inflatable slides to obstacle courses and bespoke inflatables, with options available to suit all budgets.

Deposit requirements vary depending on the product, order value, and whether your inflatable is a standard or bespoke design.

Our team will confirm any payment requirements when preparing your quotation and guide you through the ordering process. Flexible finance options such as Klarna and Shop Pay may also be available to help spread the cost of your inflatable investment.

Yes. Airquee offers a range of flexible finance options such as Klarna, Shop Pay and others to help customers spread the cost of investing in commercial inflatables.

Manufacturing times vary depending on the type of inflatable as well as the level of customisation.

Standard in-stock products are generally available for immediate dispatch, while bespoke commercial inflatables typically require additional design and manufacturing time and can take longer.

Once your order is confirmed, the Airquee team will provide an estimated production lead time and keep you updated throughout the whole process.

Delivery times for Airquee inflatables depend on the product, availability, level of customisation and your location. Many in-stock products can be dispatched quickly, while bespoke inflatables may require additional design and manufacturing time. Our team will always provide an estimated lead time when you place your order and keep you updated throughout the process, ensuring your inflatable arrives when you need it.

Yes! Once your order has been confirmed, the Airquee team will keep you updated throughout the whole order process. If your order has been dispatched, we'll provide the relevant delivery information so you can track its progress. Plus, if you have any questions, our dedicated customer support team is always on hand to help.

Absolutely. Airquee delivers commercial inflatables worldwide. Our team of experts can help with product selection, shipping arrangements, and delivery requirements to ensure your inflatable arrives safely wherever you may happen to be in the world.

If you are planning to operate a commercial inflatable in the UK, it should be tested to confirm it meets the relevant safety standard before being used. In addition, commercial inflatables should undergo an annual safety inspection and be maintained in accordance with the manufacturer's guidance.

If you're unsure whether your inflatable requires PIPA testing, we will be happy to advise.

If you operate a commercial inflatable, having appropriate insurance is strongly recommended and is often required by venues, local authorities, and event organisers.

Public liability insurance is the most common type of cover, helping protect your business in the event of injury or damage. You should also ensure your inflatable is regularly inspected, properly maintained, and operated in line with the manufacturer's guidelines. I

If you are unsure about anything, the Airquee team will be more than happy to help. Visit our Contact Us page for the best ways to get hold of them.

Commercial inflatables can be used in light rain, but they should always be operated safely and in line with the manufacturer's guidance. Wet conditions can make surfaces slippery, so operators should assess the weather conditions and stop if safety could be affected. After use in wet weather, the inflatable should always be fully dried before storage to help prevent damage as well as the build up of mould and mildew.

In the UK, commercial inflatables should not be operated in wind speeds exceeding 24 mph (38 km/h), including gusts, unless the manufacturer specifies a lower limit.

Inflatable operators should continuously monitor weather conditions, ensure the inflatable is correctly anchored, and stop use immediately if wind speeds approach the maximum operating limit or if conditions become unsafe. Always follow the manufacturer's instructions and current UK safety guidance.

Yes, but only if the inflatable is specifically designed and rated for adult use. Commercial inflatables are manufactured with different size, weight, and user capacity limits, so it's important to follow the manufacturer's guidance at all times. Airquee offers a wide range of commercial inflatables suitable for children, adults, or mixed-age use.

The minimum age for using an inflatable depends on the type of inflatable, its design, and the manufacturer's guidance. Some inflatables are specifically designed for toddlers and younger children, while others are suitable for older children, teenagers or adults. Operators should always follow the recommended age, height, and weight limits provided with the inflatable to ensure safe use at all times.

The number of children an inflatable can accommodate depends on the size, design, and user capacity of the product as set out in BSEN14960. Smaller toddler inflatables may suit fewer children, while larger commercial inflatables such as obstacle courses, slides, and multiplay units can accommodate more users at any one time. Every Airquee inflatable is supplied with recommended user limits to help operators manage capacity safely.

Yes. Airquee commercial inflatables are manufactured to meet all relevant UK and European safety requirements. Our inflatables are built with safety, durability, and reliability in mind. We also provide all the documentation and guidance needed to ensure customers are compliant at all times.

High-quality commercial inflatables last on average between 5-10 years or more with proper maintenance, regular inspections and correct storage.

Yes. We offer a range of professional repair services, from minor PVC repairs to major refurbishments. These help to help to extend the life of your commercial inflatable. These repairs can be carried out onsite or at one of our repair centres.

All commercial inflatables from Airquee come with a two year manufacturer's warranty as standard. Additional coverage or product-specific warranties may also apply to certain items. Full details are provided by the team at the point of sale.

If you experience a problem with your inflatable during the warranty period, please contact our dedicated customer support team. We’ll guide you through the claim process and arrange repairs where necessary.

Annual inspections are required by law under PUWER Regulations to ensure your inflatable remains safe, compliant, and suitable for on-going use.

Airquee specialises in bespoke commercial inflatables. You can customise colours, themes, artwork, branding, and features, or work with our design team to create a completely unique inflatable.

From branded bouncy castles and obstacle courses to promotional inflatables and inflatable parks, Airquee will help bring your vision to life. Speak to a member of our team.

Airquee offers a wide range of high-quality PVC colours, from bold primary shades and vibrant neons to softer pastel tones. Whether you're matching your company branding or creating a bespoke themed inflatable for an event, our design team will help you choose the perfect colour combination for your commercial inflatable.

100% Our design team will work with you at every stage to ensure your Airquee inflatable is on-brand. See our PVC Colour Chart page for more information.

Yes! We can add your company logo, branding, colours, and even customised artwork to pretty much any Airquee commercial inflatable.

Whether you're looking for a branded bouncy castle, promotional inflatable, or a completely bespoke inflatable design for an event, our expert team will work with you to create an inflatable that not only reflects your brand but also stands out from the crowd.

Absolutely! Airquee has been designing and manufacturing bespoke commercial inflatables for over 30 years. Whether it's unique shapes and themed attractions to branded event inflatables, obstacle courses, and even inflatable parks, our expert team will work with you from concept to completion to bring your inflatable vision to life.

Yes. Airquee can supply multiple commercial inflatables as part of a single order. Whether you need a selection of bouncy castles, slides, obstacle courses, soft play, or bespoke inflatables, our team can help you choose the right combination and manage your order from design through to delivery.

Yes. Airquee offers professional installation services for selected products like inflatable parks, soft play areas and other large-scale commercial attractions. Our experienced installation team ensures your equipment is installed safely, efficiently, and to the highest standards at all times.

Airquee provides operating instructions to help you use your commercial inflatables safely at all times. We can also offer advice on setup, operation, maintenance, and best practices to help you get the most from your inflatable.

Absolutely. Airquee supplies a wide range of spare parts to help keep your commercial inflatable operating safely at all times. Available items include replacement blowers, repair kits, anchor equipment and more. If you need help finding the correct spare part for your inflatable, our team will be more than happy to help via our Contact Us page.

You can call our customer service team at +44 (0)1179 414918 or use our Contact Us page. Please have your order number or product serial number ready if possible for faster support.

Setup, safety, and care manuals are available online. Visit our Manuals page to download the resources you need.