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Customer Warranty Process

All Airquee inflatables and products are backed by our 12 months return to base manufacturer’s warranty. If your inflatable/unit develops a fault within the warranty period, please call us as soon as possible. Warranty problems that are not reported within the warranty period may be charged as repairs.

Please be aware that as it is a back to base warranty charges may be applied for transport. This is reviewed on a case to case basis.

Step 1:

Report the problem to the Repair department. They can be contacted on 01179 414 918 Option 3 or email repairs@airquee.co.uk. To help us process your warranty as quickly as possible we need the following information:

  • The details of the inflatable/unit, including serial number, AQ number and product name.
  • Photos, including a close up of the problem and a wide shot to illustrate where on the inflatable/unit the problem is located.

The Repair team will look at the photos and advise the best course of action – either repair or replacement to the product.

Step 2:

If a UK replacement (from stock):

The Repair team will arrange the dispatch of the replacement. Once you have received this we will need to collect the faulty inflatable/unit.
Once the faulty inflatable/unit has been returned to Bristol, it will be inspected and the warranty problem confirmed.

If a factory replacement: 

The Repair team will liaise with the factory to get a replacement shipped to you as soon as possible. Once you have received this we will need to collect the faulty inflatable/unit.
Once the faulty inflatable/unit has been returned to Bristol, it will be inspected and the warranty problem confirmed.

Step 3:

If a UK repair:

If the inflatable/unit needs a repair, the Repair team will arrange this. Using the photos to estimate the labour needed, we will agree on a date to carry out the work and how the unit will be returned to us.

The inflatable/unit will be inspected and we will confirm if the work comes under warranty or not. In the event that it is not covered by our warranty we will explain why. If it is covered we will immediately proceed with the inflatable/unit and return it to you as soon as possible.

If a factory repair:

In the event that the repair needs to be carried out at our factory there will unfortunately be a longer turnaround period. As with UK Repairs, the inflatable/unit will need to be returned to our warehouse. We will then arrange transport back to the factory.

Once there, they will confirm the warranty repair and complete the work needed. The inflatable/unit will then be dispatched back to you.

 

Fans/Blowers

If you have a warranty issue with a fan please establish the make of fan and follow the procedure below. To establish which type of fan you have please look at the information label attached to the fan. Here you will find its full specifications along with the manufacturers’ name.

  • Inflatable/unit Fan Co. fans and Diamond Fans supplied by Airquee will be dealt with directly by Airquee. Should you have any warranty questions relating to these fans please call us directly.

  • Gibbons Fans need to be returned to Gibbons Fans directly as they honour their own warranty which is not covered by Airquee. Please ensure that you complete and return the warranty card to Gibbons when you receive any one of their fans; it can be found in the box.

Warranty