Frequently asked questions
Frequently Asked Questions
Welcome to the Airquee FAQ section. Here you’ll find quick answers to common questions about ordering, delivery, warranty, repairs, and more. If you can’t find what you’re looking for, our friendly team is ready to help — just contact us.
Ordering and Payment
How do I place an order?
You can order directly through our website, by contacting our sales team, or by visiting our showrooms. Our team can also assist you with custom orders and finance options.
What payment methods do you accept?
We accept bank transfers, debit card payments, and hire purchase agreements (via Johnson Reed for UK customers). Full payment details are provided with your order confirmation.
Do you require a deposit?
Yes. We require a deposit to confirm all orders unless you are an approved government or large corporate account customer. Details will be outlined in your order confirmation.
Production and Delivery
How long will my order take?
Delivery times depend on stock availability and production schedules. Standard stock items can often be dispatched quickly, while custom inflatables may take several weeks. Estimated delivery dates are provided with your order confirmation.
Can I track my order?
Yes! Our team will keep you updated throughout the production and dispatch process. You’ll receive email updates when your order is ready and shipping details once dispatched.
Do you ship internationally?
Absolutely. Airquee supplies inflatables and soft play products across the UK, Europe, and worldwide. We work with trusted logistics partners to ensure smooth international delivery.
Warranty and Aftercare
What warranty do you offer?
All Airquee inflatables come with a full 12-month warranty against manufacturing defects. Additional coverage or product-specific warranties may apply to certain items — full details are provided at the point of sale.
How do I make a warranty claim?
If you experience a problem covered under warranty, please contact our customer support team. We’ll guide you through the claim process and arrange repairs or replacements where necessary.
Do you offer repairs?
Yes. Airquee operates a dedicated repairs and servicing centre, offering inflatable repairs, testing services (including PIPA inspections), and general maintenance. Learn more on our Repairs and Servicing page.
Custom Inflatables and Designs
Can I customise the colours of my inflatable?
Yes. Airquee offers a wide range of PVC colours for customisation. You can view available options on our PVC Colour Chart page.
Do you offer bespoke inflatables?
We specialise in custom inflatable design! Whether you need branded products, unique shapes, or custom obstacle layouts, our design team can work with you to bring your vision to life.
Support and Contact
How do I contact Airquee?
You can call our customer service team at +44 (0)1179 414918 or use our Contact Us form. Please have your order number or product serial number ready if possible for faster support.
Where can I find product manuals?
Setup, safety, and care manuals are available online. Visit our Manuals page to download the resources you need.
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