Sales Support

Why Choose Airquee’s Unrivaled Customer Service

Airquee isn’t just about bouncy castles; we’re your partner in success. Our commitment goes beyond sales. Whether you’re a small rental operator or a global leisure park franchise, we’re here to help you choose the perfect products.

Experience and Expertise: As Europe’s largest manufacturer of inflatables, we leverage over 30 years of experience to offer unmatched knowledge and service. Unlike far-eastern manufacturers, we maintain consistent quality through unique manufacturing processes.

Diverse Support: Our multilingual sales and customer service teams provide support across languages. We cater to budgets and needs of all sizes, from garden hirers to large event companies. New to the business? We guide you with starter packages and operational advice.

End-to-End Assistance: From initial sale to aftercare, we’re with you every step. Our stock inflatables feature promotions, special offers, and discounts. We’re also consulted on projects like inflatable buildings, offering expert guidance and networking.

Order Process Simplified:

1) Setting the Foundation: Order Confirmation

As you embark on your inflatable journey, the first step is crucial. Upon confirming your purchase, expect an immediate order confirmation from us. This essential communication contains:

Details of Your Order:
A comprehensive document outlining your chosen products, associated costs, invoice particulars, delivery address, delivery charges, and an estimated delivery date.

Terms and Conditions:
In alignment with transparency and clarity, the Airquee terms and conditions are included.

Attention to Detail:
Thoroughly review these documents, ensuring accuracy. Should you identify any discrepancies, promptly inform us.

Initiating Deposit Payment:
At this juncture, unless you’re a government organization with an account, arranging the deposit payment is essential. Information on how to proceed, including bank account details, will be available on the order confirmation.

Flexible Payment Options:
We offer convenience by allowing debit card payments through a link we can send directly to you.

This initial step lays the foundation for a seamless partnership, setting the stage for the exciting stages that lie ahead.

2) Your Order Takes Its Place: Anticipation Grows

As your order finds its place within our production schedule, rest assured that your vision is in capable hands. We want you to know that during this phase, your excitement is building. Here’s what you can expect:

A Patient Pause: While there are numerous orders to fulfill, we want you to take comfort in knowing that your order is secured within our production lineup. During this time, you may not hear from us immediately.

Assured Confidence: Our dedicated teams are diligently working behind the scenes to bring your inflatable to life. Your slot in production is safeguarded, ensuring that the process is moving forward according to plan.

Stay Tuned: In due time, your order will progress to the next phase. Until then, savour the anticipation, and rest assured that we’re committed to delivering on your vision.

Your order’s journey has begun, and we’re excited to make your inflatable dreams a reality.

3) Ensuring Your Vision Takes Shape: CAD and Colour Visual Approval

As your order takes its turn, swift progress awaits. Our manufacturing methods offer two pathways:

a) Standard Product Orders: If your order entails a standard product without alterations, you can relax, as the process is streamlined.

b) Customized or Bespoke Orders: For tailored or unique inflatables, our adept design team crafts a CAD visual and a colour visual, based on your order specifics.

Expect these visuals to arrive at the email address you provided during order placement.

Thorough Review is Key: Upon receipt, meticulously review these documents to ensure they align with your expectations. If any part is unclear, contact us and request a conversation with someone from our production team.

Refinement and Confirmation: Should you have changes or comments after reviewing the visuals, communicate these in writing by responding to the email. We’ll incorporate modifications and ask for your confirmation once again.

Giving the Green Light: Once you’re satisfied with the CAD and colour visual representations, respond to the email to signify your approval and readiness to proceed.

At this juncture, your collaboration is pivotal, guiding us to create the inflatable that embodies your vision.

4) Bringing Your Vision to Life: Our Teams in Action

With your order confirmed, our dedicated production teams swing into action. Meticulous craftsmanship and attention to detail define this stage. As your inflatable takes shape, rest assured that each element aligns with our commitment to excellence.

Quality Assurance: Before reaching your hands, your inflatable undergoes a rigorous quality control check. This meticulous evaluation ensures that every aspect meets our stringent standards.

A Visual Story Unfolds: Following quality control, your creation takes centre stage in its own photo shoot. These images capture the essence of your inflatable, presenting it in its best light.

5) The Final Step: Your Inflatable Journey Culminates

Anticipation builds as we approach the final phase. An email from us will land in your inbox, presenting your final invoice and instructions for settling any remaining balance. This email is comprehensive, offering essential information:

Collection or Dispatch Details: Discover when your order will be ready for collection or dispatched to you. Precise timing is key.

Visual Delight: Follow the first link to a series of photos showcasing your finished product(s). Visualize the tangible result of your order.

Guidance at Your Fingertips: The second link grants access to relevant manuals for your order. This resource empowers you with knowledge on handling, maintaining, and maximising your inflatable experience.

6) Your Documents: Ensuring Compliance and Confidence

Before you receive your order, we’ll send you a final email containing vital documents to ensure your peace of mind.

Initial Test Certificate: This certificate accompanies your order, valid for one year from the receipt of your product. It confirms the standards your product adheres to.

Additional Certifications: For orders containing PIPA-compliant inflatables, expect a separate email with the PIPA certificate in PDF format from their platform. If your region requires TUV or other certifications, we’ll ensure you receive them as well.

Your satisfaction and confidence are paramount. These documents substantiate our commitment to product excellence and safety.

Get in Touch:

Questions? Call us at +44 (0)1179 414918, quoting your order’s ‘A’ number. For product queries, use the serial number. Explore operational manuals at

Join Airquee – Your Inflatable Journey Starts Here.